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Customer

Spotlight: Bornevia Offers Customer Support for an Underserved Market

December 26, 2016 sristy COMMUNICATION

There’s no shortage of SaaS or CRM offerings for businesses in the U.S. But there are other markets around the world that don’t necessarily have the same offerings to cater to their businesses. As an […]

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This May Explain Your Customer Retention Problem

December 18, 2016 sristy TECH

In order to grow, every company needs to acquire new customers and sustain the ones they have. This is particularly hard for many small business owners since they are usually afraid of sales and marketing. […]

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Can You Spot a Fake Customer Review of Your Business?

November 29, 2016 sristy APP REVIEW

We all know that companies would prefer to have only good reviews, and that company performance is largely motivated by obtaining such feedback because it helps businesses thrive. Reviews play an important role, as ReviewTrackers.com […]

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9 Customer Relationship Management (CRM) Apps for Small Business

November 29, 2016 sristy APP REVIEW

Customer relationship management has always felt like the wrong term to me. You don’t “manage” customers. You don’t “manage” your relationship with a customer. You might nurture it. You might encourage it. You would strive […]

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7 Statistics That Prove Mobile Apps Are Crucial For Customer Loyalty

November 5, 2016 sristy SMARTPHONE

As a small business owner, it is imperative to retain the customers you have as attracting new customers costs nearly seven times the amount it does to retain an existing one. In addition, your existing customers […]

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In-App Customer Interaction: A Bold New Service Approach

November 4, 2016 sristy WORK

Ten years ago, when customers had an issue with a website, they may have had the luxury of utilizing the website’s contact form. Perhaps they utilized some live chat service. In most cases, they may […]

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Netflix Customer Growth Slows Amid Price Hike

August 8, 2016 sristy TECH

Netflix said it added fewer video streaming subscribers than expected from April through June as some customers cancelled the service ahead of a price increase, and the company’s shares fell 16 percent. The dominant subscription […]

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FreeCharge Partners CCAvenue; Expands Customer Access to Online Merchants

March 30, 2016 sristy SMARTPHONE

Snapdeal-owned digital payments platform FreeCharge has partnered with a payment gateway CCAvenue, giving its customers access to over 100,000 online merchants across sectors like hospitality, retail, and education. It will also help them access real-time, […]

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India Funding Roundup: A Customer Engagement Platform, Gym Aggregator, and More

March 28, 2016 sristy WORK

Our latest funding roundup compiles seed and late stage investments in Indian startups engaged in industrial robotics, fashion e-commerce, customer engagement, online test preparation, and fitness discovery. Momark Noida-based Momark Services, a mobile app-based customer […]

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Customer support in the time of instant outrage: How start-ups do it

March 9, 2016 sristy TECH

At e-commerce marketplace Snapdeal (run by Jasper Infotech Pvt. Ltd), social media is handled with a set of processes and a large team of 16 constantly monitoring the social chatter. Photo: Bloomberg Bengaluru: No online […]

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