There’s no shortage of SaaS or CRM offerings for businesses in the U.S. But there are other markets around the world that don’t necessarily have the same offerings to cater to their businesses. As an […]
In order to grow, every company needs to acquire new customers and sustain the ones they have. This is particularly hard for many small business owners since they are usually afraid of sales and marketing. […]
We all know that companies would prefer to have only good reviews, and that company performance is largely motivated by obtaining such feedback because it helps businesses thrive. Reviews play an important role, as ReviewTrackers.com […]
Customer relationship management has always felt like the wrong term to me. You don’t “manage” customers. You don’t “manage” your relationship with a customer. You might nurture it. You might encourage it. You would strive […]
As a small business owner, it is imperative to retain the customers you have as attracting new customers costs nearly seven times the amount it does to retain an existing one. In addition, your existing customers […]
Ten years ago, when customers had an issue with a website, they may have had the luxury of utilizing the website’s contact form. Perhaps they utilized some live chat service. In most cases, they may […]
Netflix said it added fewer video streaming subscribers than expected from April through June as some customers cancelled the service ahead of a price increase, and the company’s shares fell 16 percent. The dominant subscription […]
Snapdeal-owned digital payments platform FreeCharge has partnered with a payment gateway CCAvenue, giving its customers access to over 100,000 online merchants across sectors like hospitality, retail, and education. It will also help them access real-time, […]
Our latest funding roundup compiles seed and late stage investments in Indian startups engaged in industrial robotics, fashion e-commerce, customer engagement, online test preparation, and fitness discovery. Momark Noida-based Momark Services, a mobile app-based customer […]
At e-commerce marketplace Snapdeal (run by Jasper Infotech Pvt. Ltd), social media is handled with a set of processes and a large team of 16 constantly monitoring the social chatter. Photo: Bloomberg Bengaluru: No online […]